Refund policy
Refund & Return Policy
Due to health, safety, and hygiene regulations, all sales are final. We cannot accept returns or issue refunds for any supplement products, whether opened, used, partially consumed, or unopened.
Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us at support@ikollin.com within 72 hours of delivery. Include your order number and clear photos of the product and packaging. We will gladly send a replacement at no additional cost.
Lost in Transit: If your tracking shows as delivered but you have not received it, or if the package is lost in transit, please contact us. We will submit a claim with the carrier and send a replacement once the claim is approved.
Incorrect Shipping Addresses: It is the customer's responsibility to provide a correct and complete shipping address. IKOLLIN is not responsible for orders shipped to incorrect or insufficient addresses provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for the reshipment costs.