Cancellation policy

Cancellation & Order Modification Policy

Because our supplements are freshly manufactured and packaged to order through our U.S. fulfillment partners, we cannot cancel or modify an order once it has entered the production stage. This typically happens within the first few hours after your order is placed.

If you need to make a change to your order, please contact our support team immediately at support@ikollin.com with your order number. We will do our absolute best to accommodate your request if the order has not yet entered the fulfillment stage.

For details on returns, replacements, and refunds for damaged or incorrect items, please see our Refund Policy.